Refund & Return Policy

At Jinkara Retail Outlet, we want you to be completely happy with your purchase. If something isn’t right, we’re here to help and will do our best to resolve any issues promptly and fairly.

1. Eligibility for Returns & Refunds

• Items may be returned or exchanged within 7 days of delivery, provided they are unused, in their original packaging, and accompanied by a valid receipt or proof of purchase.
• Perishable goods, personal care items, and sale/clearance products are not eligible for return unless they arrived damaged or defective.
• To request a return, please contact us as soon as possible at admin@jinkarahub.com or call +63 966 055 0581.

2. How to Process a Return

• Contact our team to initiate your return and provide details about your order and the reason for returning the item(s).
• We may ask for photos of damaged or incorrect goods to assist with processing your request quickly.
• Bring the item(s) to our store or arrange for collection as instructed by our staff.

3. Refunds

• Once your return is received and inspected, we will notify you and process your refund using your original payment method, or offer store credit as you prefer.
• Refunds may take up to 7 working days to reflect, depending on your bank or payment provider.
• If your return is not approved, we will contact you to discuss the next steps.

4. Exchanges

• If you wish to exchange an item for a different size, color, or product, let us know and we will do our best to accommodate your request based on stock availability.
• For defective or incorrect items, we will replace them at no extra cost to you.

5. Questions?

For any questions or concerns about your order, please reach out to our customer care team. We’re here to assist you!

Thank you for shopping with Jinkara Retail Outlet.